Terms of service
Terms and Conditions
Effective Date: November 29, 2024
This website is operated by BALLESTRIN, with headquarters at B73 Global Services, City Mill Apartments, 44, London, E8 4FB, United Kingdom. Throughout the site, the terms “we,” “us,” and “our” refer to BALLESTRIN. By accessing or using this website, including purchasing products or engaging with any services, you agree to the following terms and conditions (“Terms”).
These Terms apply to all visitors, browsers, vendors, customers, and contributors to the site. Please read these Terms carefully before accessing or using the website. If you do not agree with any part of these Terms, you may not access or use the site or its services.
1. Overview
Our store operates on Shopify Inc., which provides the online e-commerce platform enabling us to sell our products and services to you. Shopify securely handles the infrastructure, payment processing, and data management necessary for operating this website. By using this site, you acknowledge and agree to Shopify’s involvement in these processes. For more information, you may review Shopify’s Terms of Service and Privacy Policy.
2. General Third-Party Tools and Services
In addition to Shopify, we integrate various third-party tools and services to enhance the functionality and experience of our website. By using this site, you acknowledge and agree that:
1. Third-Party Tools
Certain website features, such as rewards programs, multilingual content, email marketing, and search optimization, are powered by third-party applications. These tools operate independently, and their terms and policies may apply.
2. Data Sharing
To fulfill orders and improve services, we may share limited customer information with third-party providers. Personal data is managed according to our Privacy Policy.
3. Third-Party Policies
Each third-party service operates under its own terms and policies, which may affect how your data is used or how services are delivered.
4. Liability
We are not liable for errors, delays, or interruptions caused by third-party tools or providers.
3. Products and Services
1. Descriptions and Accuracy
We strive to provide accurate product descriptions. However, minor differences (e.g., color variations) may occur due to screen settings or third-party manufacturing processes.
2. Availability
All products are subject to availability. If an item becomes unavailable after your order is placed, we reserve the right to cancel your order and offer a refund or alternative product.
3. Pricing
Prices are subject to change without notice. Any additional charges (e.g., taxes, customs duties, or shipping fees) will be displayed at checkout where applicable.
4. Order Fulfillment and Dropshipping
1. Third-Party Fulfillment
Some products are manufactured, stored, and shipped by third-party providers. These items may ship from locations other than our headquarters, and you may receive separate shipments for multi-item orders.
2. Shipping and Delivery
Delivery times provided at checkout are estimates based on third-party logistics. We are not responsible for delays caused by these providers, customs, or unforeseen circumstances.
3. Final Sale Items
Products marked as Final Sale are not eligible for returns, exchanges, or refunds, except in cases of manufacturing defects or errors.
4. Customs and Import Fees
International orders may incur customs duties, taxes, or fees, which are the customer’s responsibility.
5. Promotions and Discounts
1. Buy One, Get a Discount on the Second Product Offer
• For promotions like “Buy One, Get a Discount on the Second Product,” the discount applies to the lower-priced item or as stated in the promotion details.
• If you return an item purchased under this promotion:
• Returning the Discounted Product: You will receive a refund equivalent to the discounted price paid for the returned item.
• Returning the Full-Priced Product: The discount applied to the second item will no longer be valid. You will be charged the full retail price of the discounted product, and the difference will be deducted from your refund.
Example: If you purchase one product for £50 and receive a £20 discount on the second product, and you return the £50 product, your refund will be adjusted to deduct the £20 discount already applied.
2. Eligibility
• Promotional offers are valid only during the promotional period and cannot be combined with other discounts unless explicitly stated.
3. Return Exceptions
• Products marked as Final Sale or specific promotional items may not be eligible for returns or exchanges unless defective.
6. Returns and Refunds
1. Eligibility
Items must be unused, undamaged, and in their original packaging to qualify for a return. Returns must be initiated within 14 days of receiving your order. Final Sale Items are not eligible for return unless defective.
2. Process
To initiate a return, contact us at info@ballestrin.com.br with your order number and reason for return. Approved refunds will be processed to your original payment method within 5-10 business days.
3. Third-Party Returns
Products fulfilled by third-party providers may be subject to their specific return policies, which we will communicate to you upon request.
7. Gift Card Terms and Conditions
1. Purchasing and Redemption
• Gift cards are available for purchase on our website and are issued in the specified currency (e.g., GBP).
• Gift cards can only be redeemed online at BALLESTRIN for purchasing products.
2. Non-Transferable and Non-Refundable
• Gift cards are non-transferable and cannot be redeemed for cash, refunded, or used to purchase other gift cards.
• No refunds or exchanges will be given for unused gift card balances.
3. Validity Period
• Gift cards are valid for 12 months from the date of purchase. After this period, any unused balance will be forfeited.
4. Lost or Stolen Gift Cards
• We are not responsible for lost, stolen, or unauthorized use of gift cards. Treat your gift card like cash.
5. Returns on Purchases Made with Gift Cards
• If you return a product purchased with a gift card, the refund will be issued back to the gift card. If the purchase was partially made using a credit card, the refund will be split accordingly.
6. Fraud and Abusennn
• Gift cards obtained through unauthorized channels, theft, or fraud are void. We reserve the right to cancel any gift card and suspend accounts if fraud or abuse is suspected.
7. Amendments
• We reserve the right to modify these terms at any time without prior notice. Changes will be posted on this page, and continued use of gift cards implies acceptance of the updated terms.
8. Order Processing and Payment
1. Secure Payment Processing
Payments are securely processed using Shopify’s PCI DSS-compliant systems. Accepted payment methods include major credit cards, PayPal, and other region-specific options.
2. Order Confirmation
You will receive an email confirmation upon successful payment. If you do not receive confirmation, please contact us immediately.
3. Order Changes or Cancellations
Orders can only be changed or canceled before they are processed. Contact us promptly if needed.
9. Prohibited Conduct
By using this website, you agree not to:
1. Use the site for unlawful purposes.
2. Interfere with or compromise the website’s security or functionality.
3. Use bots, crawlers, or other automated methods to access the site.
4. Submit false or misleading information.
Violations of these terms may result in account suspension and legal action.
10. Limitation of Liability
We do not guarantee uninterrupted or error-free services. While Shopify powers our platform, delays, errors, or disruptions caused by third-party providers or other circumstances are beyond our control. You agree to use our site at your own risk.
11. Governing Law
These Terms and Conditions are governed by the laws of United Kingdom. Any disputes arising from these Terms will be resolved exclusively in the courts of this jurisdiction.
12. Amendments
We reserve the right to update or change these Terms at any time. Changes will be posted on this page, and your continued use of the website implies acceptance of the updated Terms.
13. Contact Information
If you have any questions about these Terms, please contact us:
• Email: info@ballestrin.com.br
• Phone: +44 7880 204101
• Address: B73 Global Services, City Mill Apartments, 44, London, E8 4FB, United Kingdom
Terms and Conditions for Black Friday Campaign
Offer Overview:
• Campaign Name: Black Friday Multibuy Deals
• Validity: From today until December 2nd at 11:30 PM UTC.
• Offer Details:
• Buy 2 items, get 2 additional items at 20% off.
• Buy 3 items, get 3 additional items at 30% off.
• Buy 4 items, get 4 additional items at 35% off.
• Buy 5 items, get 5 additional items at 40% off.
General Terms and Conditions:
1. Eligibility:
• The promotion applies to purchases made exclusively through the online store.
• Customers must add the required number of items (e.g., 4, 6, 8, 10 items) to their cart for the discount to apply.
2. Discount Calculation:
• Discounts will apply to the lowest-priced items in the cart based on the selected promotion tier (e.g., Buy 3, get 3 at 30% off).
3. Non-Combination:
• Offers cannot be combined with any other promotions, discounts, or coupon codes.
4. Refund and Exchange Policy:
• Items purchased under this campaign are eligible for refunds or exchanges as per the store’s standard policy.
• If items are returned and the order no longer meets the campaign requirements, the discount will be recalculated, and any difference will be deducted from the refund.
5. Exclusions:
• Gift cards, already discounted items, and certain collections may be excluded from this campaign.
• The campaign is subject to product availability. The company reserves the right to limit quantities per customer.
6. Modification Rights:
• The company may modify or end the campaign without prior notice if deemed necessary.