Shipping policy
Shipping Policy
Effective Date: November 29, 2024
At BALLESTRIN, we strive to provide a seamless and efficient shipping experience for all our customers. This Shipping Policy outlines the terms and conditions related to order processing, delivery, and other relevant information.
1. Order Processing
1. Order Fulfillment
• We collaborate with third-party fulfillment providers to manufacture, pack, and ship your orders. As a result, your items may ship from locations other than our headquarters in London, United Kingdom.
• Orders are typically processed within 1-3 business days after payment is confirmed.
2. Order Confirmation
• After placing an order, you will receive an order confirmation email with your order details. If you do not receive confirmation, please contact us at info@ballestrin.com.br.
3. Processing Delays
• Processing times may vary during high-demand periods (e.g., holidays or promotions). Customers will be notified of any significant delays.
2. Shipping Options and Costs
1. Shipping Methods
• We offer multiple shipping options at checkout, including standard and expedited services. Delivery estimates will be displayed based on your selected method and destination.
2. Shipping Costs
• Shipping costs are calculated at checkout based on the shipping method, destination, and the size/weight of your order.
3. Free Shipping
• Free shipping is available for orders over £150 for destinations within the United Kingdom and £300 for international orders. This offer applies to standard shipping only.
3. Delivery Timeframes
1. Estimated Delivery Times
Delivery times vary based on your location and the fulfillment center. Typical delivery estimates are as follows:
• United Kingdom: 3-5 business days
• Europe: 5-10 business days
• North America: 7-14 business days
• Rest of the World: 10-20 business days
2. Dropshipping Orders
• Some items are shipped directly from our third-party suppliers. These items may have longer delivery times, and tracking updates may come from different carriers.
3. Customs and Delays
• International orders may be subject to customs processing, which can extend delivery times. We are not responsible for delays caused by customs or other unforeseen circumstances.
4. Tracking Information
1. Order Tracking
• Once your order is shipped, you will receive an email with tracking details. If multiple items are ordered, you may receive separate tracking numbers for each shipment.
2. Tracking Updates
• Tracking information is provided by the carrier. Please note that it may take up to 48 hours for tracking details to update after your order is shipped.
5. Split Shipments
• If you purchase multiple items, they may be shipped separately depending on the fulfillment centers. Each shipment will have its own tracking number, and you will be notified of these details.
6. Customs, Duties, and Taxes
1. International Orders
• Orders shipped outside the United Kingdom may be subject to customs duties, taxes, and fees as required by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping prices.
2. Customs Delays
• Customs clearance procedures may cause delays beyond our original delivery estimates. Please contact your local customs office for more information.
7. Undelivered or Lost Packages
1. Undelivered Packages
• If a package is returned to us due to an incorrect address, refusal to pay customs duties, or failed delivery attempts, we will contact you to arrange reshipment. Additional shipping fees may apply.
2. Lost Packages
• If your package is lost during transit, please contact us at info@ballestrin.com.br within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue.
8. Damaged or Incorrect Orders
1. Damaged Items
• If your order arrives damaged, please contact us at info@ballestrin.com.br with photos of the damage within 7 days of delivery. We will assist you in resolving the issue.
2. Incorrect Items
• If you receive the wrong item, please notify us immediately. We will arrange for the correct item to be shipped or issue a refund/exchange.
9. Returns and Exchanges
• Returns and exchanges are subject to our Returns and Refunds Policy. Shipping costs for returns are typically the customer’s responsibility unless otherwise stated.
10. Contact Information
For any questions or concerns regarding shipping, please contact us:
• Email: info@ballestrin.com.br
• Phone: +447880204101
• Address: B73 Global Services, City Mill Apartments, 44, London, E8 4FB, United Kingdom